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1. Please make sure that you have used 'Check for Updates' to ensure that you always have the latest version.

2. Viewing the relevant HelpMovie in the HelpMovie Library is often your quickest solution.

3. If you are reporting a problem, please remember to provide as much information as possible, and please be specific. E.g. specific teacher, specific class, specific period. And please start a New Ticket for a new problem.

4. If you want advice on the best way to enter your curricular structure into TimeTabler then please attach a Curriculum Diagram of your intentions (in MS Excel if possible, see here).

5. In order that we can look at specific things in your data, then (as well as sending a screenshot if you think it would help) please attach a Backup of your data. [I.e. the file that you get by going to FileMenu -> Backup; it is named : TT4DATA.BAK or OP2DATA.BAK or SC2DATA.BAK]

6. As you enter your Ticket details below, the Support Centre will automatically suggest Articles from the KnowledgeBase to help you, and list them to the right-hand side of the form (so you may not need to complete the submission of the Ticket).

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