Here is a list of error messages that a user has seen, with some notes on each. But any problems or questions, just let us know on the Support Centre.
The software says "cannot create file":
If you receive the message "cannot create file" (with a named file), please follow these steps:
-- (a) check if that file is currently open (for example, in Excel or Notepad) ? If it is, close it.
-- (b) if the file is not open, then check if it already exists in the folder reported by the message ? If so, take a copy of it (eg: on a memory-stick) then delete it. (Sometimes protection on your computer stops you overwriting an existing file with a new one).
If neither of these helps, let us know.
'Unsupported 16-bit Application file' message:
This is a very rare message these days, but very occasionally a User trying to install the software (usually on an old version of Windows) sees a message saying "Unsupported 16-bit Application" which claims that a 64-bit version of the program is needed.
This message is false. It is a problem with Windows. The software that we provide is not 16-bit and we run it all the time on Windows 64-bit machines.
The most likely reason is that the Download was interrupted and was not wholly successful. Please try downloading it again, either using the 'Check for Updates' feature in TimeTabler or Options or StaffCover.
Others have suggested that it may be due to malware on the machine, or due to a faulty virus checker.
And others have suggested that you can use the System File Checker tool to troubleshoot missing or corrupted system files on Windows as explained at: http://support.microsoft.com/kb/929833
While others have suggested that you should run the Program Compatibility troubleshooter and see if that helps, see: Program Compatibility
If you are in a hurry to get on with timetabling then it might be best to use another machine, install the program/update, and then transfer your timetable data to it as in HelpMovie 10.
'Access Violation' message:
If you see the 'Access violation' message, it is a common Windows message which you can get in any program (ie. it is a message from the Windows operating system, not a TimeTabler error) and unfortunately the string of numbers of the hexadecimal address never tells you anything useful.It may be due to one of the many programs that Windows is running in the background.
Closing down Windows, waiting 20 seconds for the electrons to die away and restarting, will normally get rid of this error.. When a Windows program refuses to let you quit, you can often get out of it by holding <Ctrl + Alt + Del>.
When you re-start TimeTabler you will find that you have not lost any data since the last time you saved it.
If the error message happens regularly, and especially if you can see any kind of a pattern, please report it to us, telling us the sequence of events that makes it happen.
The software says "List index out of bounds":
There are typically 2 possibilities if you see this error message:
1 - A network printer has been installed to your machine, and set as the default printer, but now you are not connected to the network.
Setting up a default local printer on the laptop may solve this problem, even though you are not actually connected to a printer.
2 - If it happened during Printing, it may that your Teacher-sort-order has got corrupted.
If so, the solution is to go to "BasicData->Teachers", click on "Sort" and select a sort-order (even if you only re-select the current sort-order) ...then Close and "Yes" to save changes. Then try the print screen again.
If neither of these fits your case, let us know.
'Program Termination' message:
This will be exceedingly rare, but if Windows sends you an 'Abnormal Program Termination' error message, it is usually for one of the following reasons:
1 - A network printer has been installed to your machine, and set as the default printer, but now you are working standalone (not connected to the network).
2 - If you have Windows XP or later, try the 'Compatibility' feature. Find the program file (ie: the ".EXE" file in the folder where you have installed TimeTabler [C:\TT4Win by default]), then right-click and choose 'Properties', then 'Compatibility'.
Then try each possibility (98, NT, 2000, etc) until you find one that works.
3 - You may have the wrong Administrator's / User's rights to run TimeTabler. Check with your IT Department. If necessary, Uninstall and Re-Install the program as the current User.
4 - Another possibility is desktop settings: on the Windows Desktop, right-click, properties, settings, advanced, troubleshoot. Change the setting for 'hardware acceleration'. (The exact path/steps may depend on your version of Windows).
5 - Another possibility is permissions / administrator rights, so make sure every file below the folder where you have installed TimeTabler [C:\TT4Win by default] is NOT read-only.
6 - You may be trying to access a folder that is protected by your system. For example, some laptops are set-up by IT departments so that you can't access the C-drive or many of the folders directly below it. If you suspect this, ask your IT people for suggestions.
See also the 'Related Articles' to the right.
By the TimeTabler Team