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Warnings & Messages

  • A message says my Licence has expired

    Licence Expired A message says that my TimeTabler (or Options or StaffCover) licence has expired. All annual Site Licences and HelpLine Support for TimeTabler are synchronised to expire in February. F...

  • My correct School Name is not shown

    If your correct School Name is not shown at the top of the opening screen of your software, then please email us at: accounts@timetabler.com explaining the situation and giving your correct School Nam...

  • The HelpScreens are not displaying

    HelpScreens not showing   Q    The HelpScreens are not displaying when I am connected to the Network / 'Help' button is not working - what can I do ?    A    Our interactive HelpScreens work in all ve...

  • Proxy and related error messages

    Messages you may see when downloading (proxy warning, 407 error, etc):   Q     When I use > Check for Updates I see an error message.   A     The problem and solution is usually one of the following: ...

  • Emailing problem in StaffCover

    Problem when Emailing  Q    I am experiencing the following error message in StaffCover when I click the 'Send emails' button:  Error Message = 10053 : Software caused connection abort  A   There are ...

  • Problem downloading or viewing the HelpMovies

    Viewing the Help-movies:   Q.   When I click on a HelpMovie on the Menu listed at:    I get an error message.  What should I do?   A.     It may be because your Browser (Chrome, Safari, Internet Explo...

  • Unsupported 16-bit Application

    This is a very rare message these days, but very occasionally a User trying to install the software (usually on an old version of Windows) sees a message saying Unsupported 16-bit Application which cl...

  • I got a 'Program Termination' message

    This will be exceedinlgy rare, but if Windows sends you an 'Abnormal Program Termination' error message, it is usually for one of the following reasons:   1 - A network printer has been installed to y...

  • Administrator account v. User account

    Working as an 'Administrator' 1) General Rule: Q.  Do I need 'Administrative Privileges' to install TimeTabler ? A.  No. You do not need Administrator's privileges in order to install TimeTabler. Just...

  • Some buttons are missing or obscured on the screen display

    Missing or obscured buttons:   Q.    I am having an issue with some of the dialog boxes, in that the lower part of the boxes are obscuring the buttons within them. This means I cannot see all of the o...