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Warnings & Messages

  • A message says my Licence has expired

    Licence Expired A message says that my TimeTabler (or Options or StaffCover) licence has expired. All annual Site Licences and Help & Support for TimeTabler are synchronised to expire in February. F...

  • My correct School Name is not shown

    If your correct School Name is not shown at the top of the opening screen of your software, then please email us at: accounts@timetabler.com explaining the situation and giving your correct School Nam...

  • The HelpScreens are not displaying

    HelpScreens not showing   Q    The HelpScreens are not displaying when I am connected to the Network / 'Help' button is not working - what can I do ?     A    Our interactive HelpScreens work in all ...

  • List of error messages

    Here is a list of error messages that a user has seen, with some notes on each.  But any problems or questions, just let us know on the Support Centre. ------------------------- The software says ca...

  • Proxy and related error messages

    Messages you may see when downloading (proxy warning, 407 error, etc):   Q     When I use > Check for Updates I see an error message.   A     The problem and solution is usually one of the following...

  • Problem downloading or viewing the HelpMovies

    Viewing the Help-movies:   Q.   When I click on a HelpMovie on the Menu listed at:    [img src="https://timetabler.kayako.com/base/media/url/NBSMSkwBukP5u8dE9O9H1PpTVWIV2HdB" style="width: 393px; hei...

  • Administrator account v. User account

    Working as an 'Administrator' 1) General Rule: Q.  Do I need 'Administrative Privileges' to install TimeTabler ? A.  No. You do not need Administrator's privileges in order to install TimeTabler. J...

  • Some buttons are missing

    Some buttons are missing or obscured on my screen display Missing or obscured buttons:   Q.    I am having an issue with some of the dialog boxes, in that the lower part of the boxes are obscuring t...

  • Problem after using Dual Monitors

    If you have been using Dual Monitors [eg. by plugging an extra monitor/screen into the extra monitor socket on your laptop ... see the article on this topic in this KnowledgeBase or in the HelpMovie L...

  • The main Priority Screen is not the size I want

    The problem: The main Scheduling screen will not fit the whole screen, and I cannot see or use the buttons at the bottom of the screen. The bottom row of buttons is not showing. The solution: This is...